Refund policy

Last updated: September 2026

At Tessore, your satisfaction matters to us. If something isn't right with your order, we're here to make it easy.

Returns and Refunds

You may return most items within 60 days of delivery for a full refund or exchange.
The item must be unused, in original condition, with all tags and original packaging intact.
To start a return, contact us at info@tessorewatches.com with your order number and reason for return.
Once your return request is approved, we'll provide instructions on how and where to send your item.

Refund Process

Refunds are issued to the original payment method used at checkout.
We process refunds within 5–10 business days after receiving and inspecting the returned item.
You will receive an email confirmation once your refund has been processed.
Original shipping fees are non-refundable, unless the return is due to our error (wrong or defective item).
Return shipping costs are the customer's responsibility, except in cases of error on our part.
Please allow additional time for your bank or credit card company to post the refund to your account.

Exchanges

If you'd like to exchange an item for a different size or color, contact us at info@ilythstore.com. Exchanges are subject to product availability.

Exceptions (Non-Refundable Items)

Personalized, custom-made, or made-to-order products.
Perishable goods.
Digital downloads, gift cards, or software.
Items marked as Final Sale at the time of purchase.
Items returned without prior authorization from our support team.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at info@tessorewatches.com with your order number and a photo of the item.
We will cover return shipping in these cases and provide a replacement or full refund, based on your preference and product availability.

Late or Missing Refunds

If you haven't received a refund after the timeframe above, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted.
If you've done this and still have not received your refund, please contact us at info@tessorewatches.com.

Right to Refuse

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Contact Us
For any questions about returns or refunds, reach out to us at info@tessorewatches.com.